Cold Shipping Package Provided by FedEx FAQs

General FAQs

What is the cold shipping package provided by FedEx?

The cold shipping package provided by FedEx is a patented, controlled-temperature packaging system for shipping sensitive products. The packaging technology (developed by NanoCool) uses a special cooling device to evaporate water over time, maintaining a constant 2-8°C environment inside the package for up to 96 hours.

How do I activate the NanoCool cooling device?

One of the features of the NanoCool controlled-temperature packaging system is an on-demand capability. By simply pushing the actuator button, the system starts to cool — no need for ice packs, freezers or pre-freezing. Pack-outs have never been easier!
Instructions: English French

How long does it take the evaporator to cool down to a refrigerated temperature?

The evaporator area of the NanoCool shipping system will typically cool from ambient to 4°C in less than five minutes.

How can I tell if the device is cooling?

Around 20 seconds after activating the device, as the unit starts to cool, a thermal-chromic ink label on the NanoCool evaporator surface begins turning blue to indicate the device is working.

Is the cold shipping packaging reusable?

No. The packaging is intended to be for one-time use only.

Is there a minimum order?

No. The order quantity can range from one package to multiple pallets.

How can I place an order?

You can submit an order by calling the cold shipping hotline at 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping) or online at fedexcoldshipping.fedex.com.

How do I pay for the cold shipping package?

All major credit cards are accepted. Call 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping) to set up an account and establish credit terms (Net 30) as a payment option for orders over $2,500. Subject to credit approval. Orders will remain on hold until references are processed. Invoiced in USD only.

Can I bill the packaging to my FedEx account number?

No. However, FedEx account number billing may be made available in the future.

What cold shipping package sizes are available?

Can I order lids to go along with my cold shipping packages?

Please call the cold shipping hotline at 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping) to inquire about availability.

What countries can I ship the packages to?

You may ship your cold shipping package throughout the U.S. and to Austria, Australia, Belgium, Brazil, Canada, Chile, Costa Rica, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea Republic of, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Morocco, the Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Russia, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam, and Venezuela.

Where can I purchase the packaging?

You can order cold shipping packaging online at fedexcoldshipping.fedex.com or by calling the cold shipping hotline at 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping).

Are there any performance qualification datasheets available?

You can order cold shipping packaging online at fedexcoldshipping.fedex.com or by calling the cold shipping hotline at 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping).

What other types of testing have been conducted on the packaging?

FedEx performed drop and vibration testing, which the packaging passed.

What is the shelf life of the packaging?

The packaging has a two-year shelf life from the date of manufacture on the cooling system.

How should I dispose of the packaging?

Recycle or dispose of the package in accordance with applicable federal, state/provincial and local regulations.

Can I ship my cold shipping package with FedEx Priority Alert®?

Yes. The contract-only FedEx Priority Alert service is available in more than 70 countries around the globe. For more details, go to fedex.com/peaceofmind.

Does the packaging include a temperature-monitoring device?

No. However, you may consider using SenseAwareSM powered by FedEx to fulfill this need. For more details, go to senseaware.com.

Does the price of the packaging contain any transportation with FedEx?

No. Transportation is not part of the package cost.

Who do I contact if I have questions regarding cold shipping packaging?

Please call our cold shipping hotline at 1.888.817.9993 (U.S. shipping) or 1.813.612.6010 (non-U.S. shipping).

Qualification Reports

Cold Shipping Case Study